Shipping policy

Shipping Policy

Processing and Delivery Times

All orders are processed by our warehouse within 2 business days of receiving payment.
We entrust our shipments to the courier Poste Italiane, which guarantees package delivery within 1-3 business days from the time of pickup.

Shipping Rates and Zones

Shipping costs and thresholds for free delivery vary based on the destination country.

  • Italy
    • Please note: a minimum order of € 22.00 is required for shipments within Italy.
    • Standard shipping: € 8.00
    • Free shipping for orders starting from € 55.00
  • Europe

    (Includes: Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Latvia, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom)

    • Standard shipping: € 14.99
    • Free shipping for orders starting from € 99.90
  • International

    (Includes: Australia, Canada, China, Hong Kong SAR, Indonesia, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand, Turkey, United Arab Emirates, United States)

    • Standard shipping: € 40.00
    • Free shipping for orders starting from € 99.90

Support and Order Issues

If your package is delayed or if you encounter any issues with the games received, our customer service is entirely at your disposal. You can open a ticket or contact us for assistance via our dedicated page: craniocreations.it/pages/supporto.